Terms of Service

1. Introduction

Welcome to xeltrivano.top. These Terms of Service ("Terms") govern your use of our website located at xeltrivano.top and our restaurant feedback management services provided by xeltrivano.top AG, a company registered in Austria.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Acceptance of Terms

By accessing and using xeltrivano.top, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use our services.

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

3. Company Information

4. Services Description

xeltrivano.top provides restaurant feedback management systems and related services including:

• Multi-channel customer feedback collection systems
• Advanced analytics and reporting tools
• Automated response management solutions
• System integration and technical support services

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to our clients.

5. User Obligations

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes and in accordance with these Terms
• Not attempt to interfere with the proper functioning of our services
• Not use our services to transmit harmful, offensive, or illegal content
• Comply with all applicable laws and regulations
• Respect the intellectual property rights of xeltrivano.top and third parties
• Maintain the confidentiality of any account credentials provided to you

You are responsible for all activities that occur under your account and for ensuring that your use of our services complies with these Terms.

6. Intellectual Property

The content, features, and functionality of xeltrivano.top, including but not limited to text, graphics, logos, images, software, and design, are owned by xeltrivano.top AG and are protected by Austrian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our content without our prior written consent, except as permitted by law or these Terms.

Any feedback, suggestions, or ideas you provide regarding our services may be used by xeltrivano.top without any obligation to compensate you.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with the General Data Protection Regulation (GDPR) and Austrian data protection laws in our handling of personal data.

8. Payment Terms

For paid services, payment terms will be specified in separate service agreements. Unless otherwise agreed:

• Fees are payable in advance on a monthly or annual basis as specified
• All prices are quoted in Euros (EUR) and include applicable VAT
• Payment is due within 14 days of invoice date
• Late payments may incur interest charges as permitted by Austrian law
• We reserve the right to suspend services for non-payment

9. Service Availability

While we strive to ensure that our services are available 24/7, we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Circumstances beyond our reasonable control
• Security incidents requiring service interruption

We will make reasonable efforts to provide advance notice of scheduled maintenance and to minimise service disruptions.

10. Limitation of Liability

To the maximum extent permitted by Austrian law, xeltrivano.top AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for any claims arising from or related to these Terms or our services shall not exceed the amount you paid to us for the services in the twelve months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless xeltrivano.top AG, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through our services

12. Termination

Either party may terminate service agreements with appropriate notice as specified in the individual agreement. We reserve the right to suspend or terminate your access to our services immediately if:

• You breach these Terms or any service agreement
• You fail to pay fees when due
• Your use of our services poses a security risk
• We are required to do so by law

Upon termination, your right to use our services will cease immediately, and we may delete your account and data in accordance with our data retention policies.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Austria. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Austria.

If you are a consumer within the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

14. Dispute Resolution

We encourage you to contact us directly to resolve any disputes. If we cannot resolve a dispute through direct communication, we are committed to participating in appropriate alternative dispute resolution procedures.

For consumer disputes, you may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and xeltrivano.top AG regarding your use of our services and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms, please contact us: